RETURN COST

 2. Returns

 2.1 Return Eligibility We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return eligible items within [30] days of the delivery date. To be eligible for a return, items must be in their original condition, with tags attached, and in the original packaging. Items that have been worn, washed, altered, or damaged are not eligible for return.

 2.2 Initiate a Return To initiate a return, please follow these steps: • Contact our customer support team at [fleffected20@gmail.com] to request a Return Authorization (RA) number. • Pack the item(s) securely in the original packaging or a suitable substitute. • Include the RA number and a copy of your original packing slip or order confirmation in the package. • Ship the package to the address provided by our customer support team. 

 2.3 Return Shipping Customers are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe return of your items. 

 2.4 Refund Process Once we receive your return and confirm that it meets our return eligibility criteria, we will process your refund. Refunds will be issued in the original form of payment. Please allow [4-5] business days for the refund to be processed.

 2.5 Exchanges At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process as described above and place a new order for the desired item